Hi, do you still have the lifetime guarantee on hand tools?
Yes, with some exceptions. What do you have?
I would like you to replace this torque wrench.
OK, that's one of the exceptions.
What?
I'm sorry, torque wrenches are considered a specialty tool, and they have a one-year warranty. When did you buy that one?
Probably five years ago, but this is crazy. Where does it say one year?
It's right on the packaging. Let me get one to show you.
Well that's stupid.
I'm sorry sir. But torque wrenches are on a pretty good sale right now.
I'm not going to buy anything. I want you to replace this one.
I'm sorry, but I can't do that.
This is just wrong. I've spent thousands of dollars here over the years, but not anymore. This is why you guys are going out of business.
Actually, I think it's because we give away too many free tools.
