Car battery in the secret back room

Hi can you help me with a battery?

Sure, what vehicle do you drive?

It’s a Ford Edge.  I already looked it up.  Do you have a C20?  There’s none out here.

Let me take a look in the secret back room.

…

Yes, I have a C20 battery.  If you are getting ready to sell the car, you might also consider the inferior D8 battery which is less expensive.

Inferior?  What is that?

Um, not quite as good.

Oh!  I thought it was a brand name.

(Wouldn't that be a challenging ad campaign?)

Missing Item

All right sir, pull your truck up to Bay 5, and the guys will load you up.

…

OK, they’ve finished loading up, but there’s something on the receipt I don’t see.

Oh?  What’s that?

This 476-piece tool set.

What?  Oh my goodness, let me take a look.

Hey guys, you didn’t notice a 476-piece tool set on that order?

No, that would have been hard to miss.  Everything else was over here.

Well that’s a $1500 item.  Could it have been put someplace special?

Jeez, I don’t know.  It shows as delivered, Mort staged it, and he’s not here until later.

Well I’ll look over in our stockroom.  Can you look here and in the receiving bay?

Sure, but I can’t imagine we missed it.

…

(Yes waiting customers, I see you, but this thing has to be resolved.)

...

Boss, we have a problem.  I think we’re missing a $1500 tool set on a customer order.

Is it here somewhere?

Yes, the tracking shows it was delivered.

OK, tell the customer we’re sure it’s here and we’ll find it and I’ll deliver it personally.

…

Sir, I apologize, but the gentleman that put this away did a really good job of it.  He’s scheduled to come in later and we’ll find out where the tool set is and deliver it to you.

Oh… Well you know, there is a big unmarked box they loaded in my truck.  Could that be it?

Long Distance Warranty Replacement

Chris can you do me a favor?
Sure.
A customer needed a 33142 socket replaced under warranty, but the online system was down.  Could you send it to him?
OK.
The information is taped to the register there.
...
Did you order the socket?
Yep, here's the receipt.
Great... Um, you sent it to Miami?
Yeah.
Mr. Jones lives in Edgewood.
What?  Zipcode 33142?  Oh crap, maybe I should have noticed the zip and the item number were identical.
Yeah.  I wonder if there's a Van Bibber Road in Miami...

50% off!

Hi I have a question.  The sign out front says tools are 50% off, but the sign on the combo kit says 35%.  Can I get both?

Let's take a look... Ah, this sign says up to 50%, so you can expect to see a range of sale prices.

Oh.  Oh!  All right.  What about this 35% off the combo kit?  That's off the sale price?

Let's take a look... OK, the sign says that the combo is 35% off the price of the components if purchased separately.

What?

If you bought the drill and the saw and the light and the batteries and the charger and the other stuff it would add up to about $500.  35% off of that is the regular price of $329.  The sale price is an additional $50 off,

That's deceptive.  

Well, I'm sorry.

Can you do anything for me on the price?

No sir, I'm afraid it's pretty clear.  The item is priced correctly at $279.

You're not going to do anything for me?  Come on John, we're going elsewhere.

Where's my (snow thrower) sign?

Hi, do you have any questions about these snow throwers?

Is this one self-propelled?

Yes it is.  Six forward speeds and two reverse.

Well the sign doesn’t say so.

Oh, well it is, as are all of these models.

The other signs say self-propelled, but not this one.

OK, let’s pull it out here… Here are the propulsion controls.  This handle engages the wheels and this lever is how you choose direction and speed.

Hmm.

Are these features and this price range about what you had in mind?

Well the price is OK, but I don’t know.

What else can I answer for you?

Self-propelled is very important to me.

I understand.

I’m just not comfortable that the sign doesn’t mention it.