Saturday, December 17, 2016

Missing Item



All right sir, pull your truck up to Bay 5, and the guys will load you up.
OK, they’ve finished loading up, but there’s something on the receipt I don’t see.
Oh?  What’s that?
This 476-piece tool set.
What?  Oh my goodness, let me take a look.
Hey guys, you didn’t notice a 476-piece tool set on that order?
No, that would have been hard to miss.  Everything else was over here.
Well that’s a $1500 item.  Could it have been put someplace special?
Jeez, I don’t know.  It shows as delivered, Mort staged it, and he’s not here until later.
Well I’ll look over in our stockroom.  Can you look here and in the receiving bay?
Sure, but I can’t imagine we missed it.
(Yes waiting customers, I see you, but this thing has to be resolved.)
...
Boss, we have a problem.  I think we’re missing a $1500 tool set on a customer order.
Is it here somewhere?
Yes, the tracking shows it was delivered.
OK, tell the customer we’re sure it’s here and we’ll find it and I’ll deliver it personally.
Sir, I apologize, but the gentleman that put this away did a really good job of it.  He’s scheduled to come in later and we’ll find out where the tool set is and deliver it to you.
Oh… Well you know, there is a big unmarked box they loaded in my truck.  Could that be it?

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